FAQs

Residential Care provides live-in accommodation, with supervision 24 hours a day, to those who need extra help and support with personal care. Nursing Care equally provides 24-hour care and support, but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

Yes we do! Prior to admission, we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care can be given to someone who has recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring for their loved one and needs a well-deserved break.

At our Bay Court Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and who are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We support our residents’ overall well-being through the exceptional care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs. We also support mental, physical and emotional well-being with the help of our all-inclusive facilities and activities that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

At Bay Court, our care plans are tailored to each individual and are examined every routinely to ensure that they continue to fulfil residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and well-being demands change over time; therefore, our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

We offer a variety of activities at Bay Court. Our dedicated Activity Coordinators go above and beyond to ensure that a weekly activity programme is arranged. Visiting entertainment is frequently brought in, we hold Bingo nights, quizzes and play board games, plan trips to garden centres and local pubs, and much more; there truly is something for everyone. We also take feedback on board so that we can continually include activities that meet a wide range of interests.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. There’s more than enough space at Bay Court to make your room feel like your own home away from home, from personal belongings like photographs and interior decorations to smaller pieces of furniture and collectables. It’s usually the little extras that make all the difference.

Yes, all of our bedrooms have private en-suite facilities including a sink, toilet and shower.

Yes! We have a talented and friendly professional hairdresser who visits our salon regularly, so each and every one of our residents can feel fresh in no time.

We provide a range of facilities for all of our residents, including an in-house hair salon, cinema room, café, communal dining rooms, an activities programme, and an enclosed garden for residents to pursue their hobbies and interests.

Our in-house chefs and kitchen staff at Bay Court cater to all dietary needs, with a varied seasonal menu to choose from for breakfast, lunch, and dinner. In addition, beverages and snacks are available throughout the day. Meals can be served in the dining area, in the residents’ rooms, or in the garden during the summer months. Residents can also spend time in the private dining room with loved ones.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year.

If someone is experiencing financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home.

When you pay your weekly care home fees at Bay Court, this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable). All care and support are also included within your weekly fees, although some additional medical services, such as dental care or chiropody, may come at an extra cost. We try to accommodate all our residents’ requests, but some may incur additional charges. Please contact the team for more information regarding this.

In Scotland, care home fees are assessed based on an individual’s income and assets. The Scottish Government has a system in place for assessing an individual’s ability to pay for their care home fees, which is based on the principle of “fair and affordable contributions.”

The assessment process takes into account an individual’s income, savings, and capital assets, such as property and investments. The amount of contribution that is expected to be made towards the care home fees is calculated based on these factors.

If an individual’s income and assets are below a certain threshold, they may be eligible for financial assistance from the Scottish Government to help pay for their care home fees. The government may pay some or all of the care home fees, or provide a contribution towards them. Get in touch with the team for more information.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves.

In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

If you would like any more information about the care we provide to each and every one of our residents at Kingfisher House, we recommend you get in touch with our friendly and knowledgeable team today, either via telephone or email. However, communicating with your local GP would also be a step in the right direction, just to get an initial medical opinion on what type of care you might need.

All fees associated with the Care Agreement will be terminated as of the date of death. Accommodation charges will be paid for up to ten days after the death, until the home is cleared of all personal belongings.

If your circumstances and your care plan remain unchanged, then it’ll be unlikely that the amount that your stay with us at Bay Court costs will change. However, if for some reason your situation changes and your care plan is altered, your overall bill might fluctuate in order to cover any additional charges.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience life at Bay Court temporarily before making the decision to move in permanently.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Bay Court receives regular inspections by the Care Inspectorate to ensure our care home continues to meet a high standard of care in all areas.

Allowing pets into our home is dependent on any allergies others may have who live in our home. Please get in touch if you would like to discuss this in more detail.